Return & Refund Policy

We want customers to receive the items they ordered in the expected condition. This policy describes the general return and refund process, subject to applicable consumer law.

Requesting a return

Contact support@remupi.com within 30 days after delivery. Include your order number, the email used at checkout, the item you wish to return, and the reason for the request. Do not send an item back until we confirm eligibility and provide return instructions and the applicable return address.

Eligibility and condition

Unless an item is defective, damaged, incorrect, or protected by mandatory consumer law, it must be unused, unworn, unwashed, and in substantially the same condition in which it was received, with original packaging, tags, accessories, and proof of purchase where applicable. We may request photographs or other reasonable evidence before authorizing a return.

For health, hygiene, safety, customization, perishability, or other legal reasons, certain products may be non-returnable once opened or used. Gift cards, downloadable products, personalized goods, and final-sale items are not returnable except where required by law or where defective.

Return shipping and original delivery charges

For an approved return based on a change of mind, the customer is generally responsible for return shipping and any associated charges, unless we state otherwise in writing or applicable law requires a different result. Original delivery charges are generally non-refundable. If we confirm that an item was defective, damaged on arrival, materially different from the order, or sent in error, we will provide an appropriate remedy and explain any return-shipping arrangement.

We do not promise prepaid or free return labels. Use a trackable return method when instructed, as we cannot be responsible for returns lost before receipt.

Inspection and refunds

After an authorized return is received, we inspect it and notify you of the outcome. Approved refunds are issued to the original payment method. Processing by Remupi may take several business days, and the bank or payment provider may require additional time to post the credit. Shipping, currency-conversion, bank, and other third-party fees may be non-refundable unless required by law.

Exchanges, damaged items, and missing items

Exchange availability depends on stock. Where a direct exchange is unavailable, we may offer a refund or ask you to place a new order after the eligible return is resolved. For damaged, incorrect, or incomplete deliveries, contact us promptly and keep the item and packaging until we provide instructions.

Cancellations, address errors, and refused parcels

Cancellation or address changes are not guaranteed after processing begins. If a parcel is refused, unclaimed, or undeliverable because of an incomplete or incorrect address, any refund may be reduced by actual shipping, return, duty, or handling costs to the extent permitted by law. Nothing in this policy limits rights that cannot lawfully be excluded.