Shipping & Delivery

Processing and dispatch

After payment is confirmed, orders are generally processed and dispatched within 3 business days. Processing may take longer during holidays, high-volume periods, payment review, address verification, or circumstances outside our reasonable control.

Transit and total fulfillment estimate

Estimated transit time is 5–11 business days. The average fulfillment time, including processing and transit, is therefore 8–14 business days. These timeframes are estimates rather than guaranteed delivery dates.

Business days generally exclude weekends and public holidays observed by the relevant fulfillment location, carrier, or destination. Customs checks, severe weather, carrier disruption, remote-area service, local holidays, or other uncontrollable events may cause delays.

Tracking and split shipments

Tracking information is provided after dispatch when available. Carrier systems may take additional time to display the first scan or update. Orders containing multiple products may be shipped separately and may arrive on different dates without an additional order being required.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact support@remupi.com immediately if a correction is needed. We will try to help, but cannot guarantee changes once fulfillment has begun. Additional costs caused by an incorrect, incomplete, refused, or unclaimed delivery may be deducted or charged where permitted by law.

Customs, taxes, duties, and remote locations

Taxes collected at checkout will be shown before payment. Additional import duties, taxes, brokerage fees, or customs charges may be imposed by the destination authorities and are generally the recipient's responsibility unless checkout or applicable law expressly states otherwise. Customs procedures and remote-area delivery can extend estimated transit times.

Lost, damaged, or undelivered orders

If tracking shows an unusual delay, delivery has not occurred within a reasonable period after the estimate, or a parcel arrives damaged, contact support@remupi.com with your order number and relevant evidence. We may ask you to confirm the address, check with household members or the carrier, retain packaging, or provide photographs while we investigate and determine an appropriate remedy.